Terms of Service

Effective Date: January 1, 2025

1. Introduction

These terms govern the use of the website MasteryPrimeWay (www.MasteryPrimeWay.com) operated by MasteryPrimeWay, Business ID S0926643A, located at Marina Bay Sands, 10 Bayfront Avenue, Singapore 018956. By accessing or using our services, you agree to these terms.

2. Services Offered

2.1 Professional Qualification Program

MasteryPrimeWay offers a professional qualification program designed to enhance your domain expertise through structured training, assessments, and certification.

2.2 Information Products

We provide digital courses, guides, and related materials in electronic form for self-paced learning.

2.3 Physical Goods

Merchandise and printed materials may be available for purchase through our site.

3. Payment and Fees

Fees are due in full at the time of enrollment or order. We accept major payment methods as indicated on our site.

4. Refund and Cancellation Policy

4.1 Professional Qualification Program

Cancellations made at least 14 days in advance of the program start date qualify for a full refund of fees. Requests must be submitted via our Contact Form. Approved reimbursements are processed within 30 days of approval. Participants may request a schedule change up to 7 days before the start date. After these periods, cancellations are not accepted due to resource planning and instructor allocation.

4.2 Information Products

Access to digital materials is granted immediately upon completion of purchase. Once access is granted, purchases are final and no reimbursements are offered, as content delivery is instantaneous.

4.3 Physical Goods

Products that arrive damaged or defective may be replaced or reimbursed if reported within 7 days of receipt. To initiate a claim, contact us via our Contact Form with supporting photos. Reimbursements are processed within 30 days of claim approval. Shipping fees for sending the item back may apply unless the item is confirmed defective.

5. Changes to Terms

MasteryPrimeWay reserves the right to amend these terms at any time. Changes will be posted on this page with an updated effective date.

6. Contact Information

If you have questions or need assistance, call +6588507756 or visit our Contact Form.

7. Governing Law

These terms are governed by the laws of Singapore without regard to conflict of laws principles.